Resort & Reservation Policies

Guarantee Policy

A deposit of one night’s room rate and applicable taxes will be charged at the time of booking.

Cancellation Policy

Cancel 72 Hours Prior to Arrival Date to Avoid 1 Night Room and Tax Penalty Charge. Advance Rate Plans are fully prepaid, non-changeable, and non-refundable. Should you cancel an Advance Rate Plan or in the event that you do not arrive on the arrival date, the full amount of the reservation shall be forfeited. Each particular rate plan has clearly defined cancellation policies as you proceed further into the booking process. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the rates or details of the reservation contain or resulted from a mistake or error.

At check-in, the Front Desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change. A State Tax of 7.5%, Occupancy Tax 5% and $48 nightly resort fee plus tax will apply to each reservation.

Pet Policy

Havana Cabana welcomes well-mannered dogs 50 lbs. or less. Guests bringing dogs will be charged $75 nonrefundable per night per dog; maximum of two dogs per room. Room type and location restrictions may apply. Guests will be responsible for any property damage inadvertently caused by their dogs.

Certified service dogs that provide assistance to individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.

Resort Fee

​​The daily $48 resort fee provides every guest with:

  • Shuttle service between Havana Cabana at Key West and Downtown Key West
  • Airport pick up upon request: please call (305)294-5541 to schedule
  • Wireless and wired Internet capabilities
  • Chaise lounges with service
  • Poolside smoothies served at 12pm
  • Poolside popsicles served at 2pm
  • Churros and infused water served from 4pm to 6pm in the Lobby
  • Gourmet coffee and tea served from 7:00am to 12:00pm in the Lobby
  • Unlimited local calls
  • On-site Parking
  • Fitness Center with state-of-the-art cardiovascular and strength-training equipment
  • 24-Hour Concierge Service​
  • Use of Tesla charging stations

100% of the resort fee is used to support these services. No portion of the resort fee constitutes a gratuity, and no portion goes to any resort associate.

Age Requirement Policy

Guests must be 21 years or older to reserve a room