PRIVACY CENTER FOR HAVANA CABANA AT KEY WEST ("THE HOTEL")
Last Updated: December 19, 2019
We respect your privacy and want to provide you with the options, information, and choices below so that, if you choose to, you can express your preferences on: what and how much of your personal information you share with us and when and how you hear from us. We do not sell your personal information or data, and only share it with the persons or entities, and for the purposes, described herein
We want to engage with you in a way that is valuable to you, including how often you want to hear from us. To unsubscribe to any communications from us, use the “unsubscribe” link contained at the bottom of any of our communications to you. NOTE: Even if you choose to opt out of communications, we will continue to send you transactional messages about your reservations or stays, including pre-arrival, confirmation, matters relating to your stay, thank you’s and guest satisfaction surveys.
The Hotel has asked PCFSI, as a vendor, to assist in providing the information contained in this Privacy Statement and assisting The Hotel in its compliance herewith. If you are a EU resident looking to exercise your individual rights under the GDPR or a California Resident looking to exercise your individual rights under the CCPA, please email Privacy@pcfsi.com or mail us at:
1000 Market Street, Bldg 1, Suite 300
Portsmouth, NH 03801 United States of America
We look forward to providing you with experiences that exceed your expectations both online and at The Hotel. For your protection, you may be asked to satisfactorily verify your identity before we respond to any request.
If we don’t hear from you, or you don’t choose any of the preferences described above, you are telling us that you do not choose to elect preferences or exercise such rights at this time.
PRIVACY STATEMENT FOR THE HOTELThe Hotel and the Hotel Management Company, value you as a hotel guest and recognizes that privacy is important to you. So, we want you to be familiar with how the Hotel collects, use and discloses data.
This Privacy Statement describes the privacy practices of The Hotel for data that we collect:
By using the Services, you agree to the terms and conditions of this Privacy Statement.
Collection of Personal Data
“Personal Data” are data that identify you as an individual or relate to an identifiable individual.
At touchpoints throughout your guest journey, through the Services, and perhaps otherwise, we collect Personal Data, in some cases as is required by law, such as:
In more limited circumstances, we also may collect:
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and do hereby consent on your own behalf, and on behalf on anyone you are assisting, to and permit us to use the data (as defined herein) collected in any way by us, including through Services, in accordance with this Privacy Statement.
How We Collect Personal Data
We collect Personal Data, including through the Services, in a variety of ways:
Collection of Other Data
“Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveal your specific identity or relate to an individual, we will treat Other Data as Personal Data. Other Data include:
How We Collect Other Data
We collect Other Data in a variety of ways:
You can choose whether to accept cookies by changing the settings on your browser. To turn off and not accept cookies follow the instructions for settings on your specific computer and choice of browser. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Online Services. For example, we will not be able to recognize your computer. You also will not receive advertising or other offers from us that are relevant to your interests and needs. At this time, we do not respond to browser “Do-Not-Track” signals.
Use of Personal Data and Other Data
We use Personal Data and Other Data to provide you with Services, to develop new offerings and to protect The Hotel and our guests as detailed below. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services. If you are a California Resident, it is likely that your Personal Data has been used on the manners provided below.
We use Personal Data and Other Data for our legitimate business interests, including the following:
Disclosure of Personal Data and Other Data
Our goal is to provide you with the highest level of hospitality and Services, and to do so, we share Personal Data and Other Data with the following:
Other Uses and Disclosures
We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of The Hotel and affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined. As to all uses of the Personal Data of California residents, we believe we have shared your information as allowed by and as is consistent with the requirements of the CCPA.
Non-Hotel Group Entities
This Privacy Statement does not address, and we are not responsible for the privacy, data or other practices of any entities outside of The Hotel, including any third party operating any site or service to which the Services link, payment service, loyalty program, or website that is the landing page of the high-speed Internet providers at our properties. The inclusion of a link on the Online Services does not imply endorsement of the linked site or service by us. We have no control over, and are not responsible for, any third party’s collection, use and disclosure of your Personal Data.
In addition, we are not responsible for the data collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or the Apps or our Social Media Pages.
Third Party Advertisers
We may use third-party advertising companies to serve advertisements regarding goods and services that may interest you when you access and use the Online Services, other websites or online services. To serve such advertisements, these companies place or recognize a unique cookie on your browser (including through use of pixel tags).
Sale of Personal Data
We do not sell your personal data to any third-person or entity.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section, below.
Choices, Access and Retention
You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you.
If you no longer want to receive marketing-related emails, you may opt out by following the instructions in any such email you receive from us.
We will try to comply with your request as soon as reasonably practicable. If you opt out of receiving marketing emails from us, we may still send you important administrative messages, from which you cannot opt out.
Rights of California Residents under the CCPA
If you are a California resident, you may request that we disclose to you the following information covering the 12 months preceding your request:
The categories of Personal Data described above that we have collected about you and the categories of sources from which we collected such Personal Data.
The business or commercial purposes for collecting such Personal Data.
The categories of Personal Data about you that we have disclosed to third parties for a business purpose and the categories of third parties to whom we have disclosed such personal information.
The specific pieces (e.g., copies) of Personal Data we have collected about you.
California residents also have the right to submit a request for deletion of Personal Data under certain circumstances, although there may be legal or other reasons that we will retain your information.
In some instances, we may decline to honor your request. For example, we may decline to honor your request if we cannot verify your identity or confirm that the Personal Data that we maintain relates to you, or if we cannot verify that you have the authority to make a request on behalf of another individual. In other instances, we may decline to honor your request where an exception applies, such as where the disclosure of Personal Data would adversely affect the rights and freedoms of another consumer or where the Personal Data that we maintain about you is not subject to the CCPA. Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
How can I update and access my information (Exercise my Data Subject Rights)?
If you would like to exercise any data subject right available to you under the EU General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA), including access, review, update, rectify, or delete any Personal Information that you have previously provided to us, you can contact us at firstname.lastname@example.org, or by mail:
1000 Market Street, Bldg 1, Suite 300
Portsmouth, NH 03801 United States of America
Our Privacy team will examine your request and respond to you as quickly as possible.
Please note that we may still use any aggregated and anonymized Personal Information that does not identify any individual and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
For your protection, we only fulfill requests for the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we often need to retain certain data for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation, or promotion). We are also required to maintain certain data as required by applicable law, government agencies and law enforcement. There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security or other reasons.
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
Use of Services by Minors
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services. However, to the extent you provide us any information as to minors, providing such information shall be your consent, on the minor’s behalf, to our use and retention of this data.
Updates to This Privacy Statement
The “Last Updated” legend at the top of this page indicates when this Privacy Statement was last revised. Any changes will become effective when we post the revised Privacy Statement on the Online Services. Your use of the Services following these changes means that you accept the revised Privacy Statement. If you would like to review the version of the Privacy Statement that was effective immediately prior to this revision, please contact us at email@example.com.
The Hotel has asked PCFSI, as a vendor, to assist in providing the information contained in this Privacy Statement and assisting The Hotel in its compliance herewith.
If you have any questions about this Privacy Statement, please contact us at firstname.lastname@example.org, or by mail:
1000 Market Street, Bldg 1, Suite 300
Portsmouth, NH 03801 United States of America
Because your email communications to us may not always be secure, please do not include credit card or Sensitive Data in your emails to us.
Havana Cabana Key West collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Havana Cabana Key West also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Havana Cabana Key West. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Havana Cabana Key West for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Havana Cabana Key West Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Havana Cabana Key West public message boards, this information may be collected and used by others. Note: Havana Cabana Key West does not read any of your private online communications.
Havana Cabana Key West encourages you to review the privacy statements of Web sites you choose to link to from Havana Cabana Key West so that you can understand how those Web sites collect, use and share your information. Havana Cabana Key West is not responsible for the privacy statements or other content on Web sites outside of the Havana Cabana Key West and Havana Cabana Key West family of Web sites.
use of your personal information
Havana Cabana Key West collects and uses your personal information to operate the Havana Cabana Key West Web site and deliver the services you have requested. Havana Cabana Key West also uses your personally identifiable information to inform you of other products or services available from Havana Cabana Key West and its affiliates. Havana Cabana Key West may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Havana Cabana Key West does not sell, rent or lease its customer lists to third parties. Havana Cabana Key West may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Havana Cabana Key West may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Havana Cabana Key West, and they are required to maintain the confidentiality of your information.
Havana Cabana Key West does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Havana Cabana Key West keeps track of the Web sites and pages our customers visit within Havana Cabana Key West, in order to determine what Havana Cabana Key West services are the most popular. This data is used to deliver customized content and advertising within Havana Cabana Key West to customers whose behavior indicates that they are interested in a particular subject area.
Havana Cabana Key West Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Havana Cabana Key West or the site; (b) protect and defend the rights or property of Havana Cabana Key West; and, (c) act under exigent circumstances to protect the personal safety of users of Havana Cabana Key West, or the public.
Havana Cabana Key West Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Havana Cabana Key West pages, or register with Havana Cabana Key West site or services, a cookie helps Havana Cabana Key West to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Havana Cabana Key West Web site, the information you previously provided can be retrieved, so you can easily use the Havana Cabana Key West features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Havana Cabana Key West services or Web sites you visit.
security of your personal information
Havana Cabana Key West secures your personal information from unauthorized access, use or disclosure. Havana Cabana Key West secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
changes to this statement
Havana Cabana Key West will occasionally update this Statement of Privacy to reflect company and customer feedback. Havana Cabana Key West encourages you to periodically review this Statement to be informed of how Havana Cabana Key West is protecting your information.
Havana Cabana Key West welcomes your comments regarding this Statement of Privacy. If you believe that Havana Cabana Key West has not adhered to this Statement, please contact Havana Cabana Key West at by clicking here. We will use commercially reasonable efforts to promptly determine and remedy the problem.
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